Client help

Client FAQs

The questions clients ask us most, answered. If yours isn't here, reply to any email from us or contact support and we will pick it up.

How Termina works

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When will I receive my first Termina invoice?

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Why am I receiving bills from both Termina and my retailer?

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Why has my cost gone up since I joined Termina?

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What should I do if I receive a larger than expected energy bill?

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How do I send you a meter reading?

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What should I do if my retailer contacts me with a new offer?

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Where can I view my invoices, usage and savings?

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Can I add gas to my existing Termina account?

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What should I do if I am moving out of a site?

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Is Termina a retailer?

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Still stuck? Email support@termina.io and a person will pick it up. If you are mid-review, replying to any email from us reaches the same team. You can see your invoices, usage and savings any time in your dashboard.