Client help

Client FAQs

The questions clients ask us most, answered. If yours isn't here, reply to any email from us or contact support and a human will pick it up.

How Termina works

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When will I receive my first Termina invoice?

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Why am I receiving bills from both Termina and my retailer?

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Why has my cost gone up since I joined Termina?

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What should I do if I receive a larger than expected energy bill?

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How do I send you a meter reading?

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What should I do if my retailer contacts me with a new offer?

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Where can I view my invoices, usage and savings?

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Can I add gas to my existing Termina account?

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What should I do if I am moving out of a site?

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Is Termina a retailer?

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Still stuck? Email support@termina.io and a person will pick it up. If you are mid-review, replying to any email from us reaches the same team. You can see your invoices, usage and savings any time in your dashboard.