What should I do if I receive a larger than expected energy bill?

Expensive bills can happen occasionally for a few reasons, including:

• Higher energy usage than usual during that period
• Estimated meter readings being corrected by your distributor
• Longer billing periods than usual
• Seasonal usage changes

Energy usage readings are taken by your distributor, and invoices are issued based on those readings. While Termina manages your pricing and invoicing once savings are identified, the underlying meter reads and usage data originate from the distributor and retailer.

If you receive a bill that looks unusually high, please send it to support@termina.io.

Our team will:

• Review the bill for accuracy
• Confirm you’re on the best available rates
• Contact the retailer or distributor if anything needs to be investigated or corrected

You can continue to pay the bill as normal while we review it. If any adjustments are required, we’ll coordinate directly with the retailer on your behalf.