No. Termina works alongside retailers, not as one. Our role is to negotiate and secure the most competitive utility rates on your behalf.
Because we're not a retailer, there are a few things worth knowing:
Meter reads and invoices — Termina doesn't control meter read dates or whether your invoices are estimated or actual. If you need a special read or want to dispute a large estimated invoice, we can liaise with your retailer to help resolve it.
Leaving Termina — Retailers don't notify us when you switch services, so if you decide to leave Termina, please email support@termina.io directly. This ensures we stop reviewing your sites and don't continue invoicing you.
