Why am I receiving bills from both Termina and my retailer?

This usually happens during the transition period and is completely normal.

Once we switch you to a cheaper plan:

• Your current retailer will send a final bill covering usage up to the switch date
• Termina will then begin issuing invoices for usage after the switch
• if in doubt, check the supply dates on both bills - this is different to the issue date

These invoices cover different time periods, so there is no overlap.

If you're ever unsure, feel free to send the invoice to support@termina.io and we’ll review it for you.