When will I receive my first Termina invoice?

You will only receive a Termina invoice once we’ve identified savings and successfully switched you to a cheaper energy plan.

Until then, you should continue paying your current retailer as normal.

Once savings are found and the switch is completed:

• You’ll receive a final bill from your current retailer covering usage up to the switch date
• All future energy invoices will be issued by Termina
• Your dashboard and Termina invoices will only begin updating once savings have been identified and the first switch has been completed

If savings haven’t been identified yet, you may still notice that your retailer invoices are sent via Termina. This allows us to monitor your pricing and usage so we can switch you immediately once a cheaper option becomes available. You should continue paying these invoices as normal until Termina invoicing begins.

Invoice timing depends on your meter reading schedule and billing cycle.

You can access your dashboard anytime at app.termina.io