Your current retailer may contact you with new pricing (a retention offer)after Termina initiates a switch. This is a common tactic from retailers
If you receive any new offers, simply forward them to support@termina.io.
If the offer is better than your previous rates, we’ll reset your benchmark and ensure you receive those improved prices. We’ll either match or beat the offer using our network of retailers.
Our goal is to ensure you’re always on the best available rates.
your benchmark can be reset at any time throughout your relationship with us. Want to understand this in more detail? Check here: How Termina’s benchmarking works
