On this page: Website Terms of Use · Savings guarantee

Legal

Website Terms of Use

Last updated: 29th May 2026

This website (Site) is operated by Amission Renewables Pty Ltd trading as Termina (ABN: 67 636 146 159) (we, our or us). These website terms of use (Terms) apply to your use of, and access to, the Site.

Information and availability

While we use reasonable attempts to ensure the accuracy and completeness of the content and materials on the Site (Content), to the extent permitted by law (including the Australian Consumer Law), we do not warrant the accuracy, completeness or suitability of any of the Content. The Content may be subject to change without notice and we do not undertake to keep the Site up-to-date. The Content is factual information only, is not comprehensive and is for general information purposes only. We also do not warrant that access to the Site will be uninterrupted, error-free or free from viruses.

Intellectual Property rights

Unless otherwise indicated, we own or license the Content and all intellectual property rights (including any copyright, registered or unregistered designs, illustrations, artwork, patents or trade mark or logo rights and domain names) displayed or used on the Site (Our Intellectual Property).

We authorise you to access and use the Site solely for your own personal use and to display, print and download the Content onto your personal device provided that you do not remove any copyright notice included in Our Intellectual Property.

Subject to the above, your use of, and access to, the Site and the Content does not grant or transfer to you any rights, title or interest to Our Intellectual Property. Unless otherwise permitted in these Terms, you must not:

• copy or use, in whole or in part, any of Our Intellectual Property;
• reproduce, retransmit, distribute, display, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property; or
• breach any intellectual property rights connected with Our Intellectual Property, including altering or modifying any of Our Intellectual Property, causing any of Our Intellectual Property to be framed or embedded in another website or platform, or creating derivative works from Our Intellectual Property.

Nothing in the above clause restricts your ability to publish, post or repost Content or Our Intellectual Property on your social media page or blog, provided that:

• you do not assert that you are the owner of the Content or Our Intellectual Property;
• unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us;
• you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and
• you comply with all other terms of these Terms.

Conduct we don't accept

You must not do or attempt to do anything that is unlawful, which is prohibited by applicable law, which we would consider inappropriate or which might bring us or the Site into disrepute. This includes:

• Anything that would constitute a breach of an individual's privacy.
• Using the Site to defame, harass, threaten, menace or offend any person.
• Using the Site for unlawful purposes.
• Interfering with any user of the Site.
• Tampering with or modifying the Site, knowingly transmitting viruses or other disabling features.
• Using the Site to send unsolicited electronic messages.
• Using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site.

User Content

Posting Content: Users may have the opportunity to upload or post content, including text, images, videos, and other multimedia files to the Site (User Content), subject to our approval and these Terms. We reserve the right, at our sole discretion, to allow or prohibit the posting and hosting of User Content on our Site.

Licence to Use User Content: By uploading or posting User Content on this Site, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to use, reproduce, distribute, display, and perform the User Content in connection with the Site and our (and our successors' and affiliates') business, including without limitation for promoting and redistributing part or all of the Site (and derivative works thereof) in any media formats and through any media channels.

User Responsibilities: You are solely responsible for your User Content and the consequences of posting or publishing it. You confirm that you own or have the necessary licences, rights, consents, and permissions to publish the User Content you submit.

Content Accuracy and Compliance: You agree that any User Content you provide does not and will not breach any law or infringe the rights of any third party, including copyright, trademark, privacy, and data protection laws.

Removal Rights: We reserve the right to edit or remove any User Content at any time without prior notice, for any reason, and without liability to you or any other party. This can include User Content that we believe violates these Terms or our policies, or which we find otherwise objectionable or inappropriate.

No Obligation to Publish: We are not obligated to publish any User Content on our Site and can remove it in our discretion, without notice.

Third party sites

The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites.

Our liability is limited

You may have certain rights under the Australian Consumer Law in relation to the Site and the Content, and you may contact us for more information about this.

Privacy

We respect your privacy and understand protecting your personal information is important. Our Privacy Policy (available on the Site) sets out how we will collect and handle your personal information.

Which laws govern these Terms

These Terms are governed by the laws of Victoria. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in Victoria.

Changes to these Terms

We may, at any time and at our discretion, vary these Terms by publishing the varied terms on the Site.

---

Legal

Savings guarantee

Terms and conditions · Last updated: 13th July 2026

1. The guarantee

If the conditions in these terms are met, Termina will apply a Guarantee Credit of $100 (AUD for Australian clients, NZD for New Zealand clients) to your next Termina invoice. The amount is the same in both markets. The Guarantee Credit is a credit applied to your account, not a cash payment.

2. Who is eligible

You are eligible only if all of the following apply:

• (a) you are a business customer who has accepted the Termina Flexible Online Service Agreement (the "Service Agreement");
• (b) your energy supply is on a Variable Arrangement, as defined in the Service Agreement, being an energy supply contract that has no fixed term or minimum contract period, allows termination by either party (usually with minimal notice), and may have variable pricing that can change in accordance with the retailer's terms, including month-to-month deals; and
• (c) you have provided Termina with the information reasonably required to assess and manage your energy accounts (including a recent bill and authority to act).

The guarantee does not apply to clients on a Fixed-Term Retailer Contract, or to large market, commercial and industrial (C&I), or non-half-hourly metered sites. A reliable total-spend comparison can only be made for variable, small-market arrangements. Fixed-term, C&I and non-half-hourly sites require tender processes and longer data history, so they are excluded.

3. What the guarantee covers

The guarantee is assessed across the total energy spend for all of your eligible sites under Termina management. It is not assessed site by site or bill by bill. Whether you have one site or fifty, we look at your combined spend, measured on a like-for-like usage basis (see Baseline Cost and Termina Cost in clause 4).

Our guarantee is simple. Termina only moves you to a plan that beats your benchmark (your Baseline Cost, defined in clause 4), so across the guarantee period you will not pay more than your benchmark as a result of a switch we make. And if, across the 12-month guarantee period, Termina does not lower your costs against your benchmark at all (your Termina Cost is not less than your Baseline Cost), we will take $100 off your bill (the Guarantee Credit).

4. Definitions

Start Date: the date you accept the Service Agreement.

Comparable period: the 12 months beginning on your Start Date. Baseline Cost and Termina Cost are both measured over this period.

Baseline Cost (your benchmark): the amount you would have paid for your actual energy usage across all your eligible sites during the comparable period, calculated using the rates, tariffs and charges that applied to you immediately before your Start Date. This figure is what we call your benchmark. For the purposes of this guarantee, your benchmark is fixed at your Start Date and is not changed by any new offer you provide later.

Termina Cost: the amount you actually pay for that same energy usage across those sites during the comparable period, under the rates, tariffs and charges Termina secures for you.

Both figures use your actual usage, so the comparison reflects the difference in rates, not changes in how much energy you use. If your usage rises, both figures rise together, and the guarantee still measures only whether Termina got you a better deal.

Variable Arrangement: has the meaning given in the Service Agreement (see clause 2(b)).

Guarantee Credit: a $100 credit (AUD or NZD) applied to your next Termina invoice. It is not a cash payment and is not paid by bank transfer.

5. Exclusions

The guarantee does not apply where:

• (a) you are on a Fixed-Term Retailer Contract, or your site is large market, C&I, or non-half-hourly metered;
• (b) you do not provide the information or authority Termina reasonably needs to act;
• (c) you terminate the Service Agreement, switch retailer independently, or accept a retention offer from your current retailer, before Termina has had a reasonable opportunity to secure savings;
• (d) Termina is unable to access or service your meter or site;
• (e) the comparison cannot reasonably be made on a like-for-like basis; or
• (f) the site is part of an embedded network, or you do not buy energy directly from an Energy Retailer;
• (g) the site was added to Termina management after your Start Date (sites added later are assessed on their own and are not covered by your existing 12-month guarantee period); or
• (h) your energy usage or circumstances change materially during the period, such that a like-for-like comparison cannot reasonably be made; or
• (i) after Termina has delivered savings against your original benchmark, you provide Termina with a new offer or benchmark that we apply to your account. You are welcome to send us a new offer at any time and we will use it to find you further savings, but your benchmark for this guarantee is fixed at your Start Date, and updating it ends your eligibility for the Guarantee Credit.

Note: "no cheaper rate was available in the market" is deliberately not an exclusion. That is the exact situation the Guarantee Credit covers, so it must apply, not be excluded.

For clarity, consistent with the Service Agreement, Termina does not set energy prices and does not guarantee the lowest possible price for every meter. This guarantee is a separate commitment limited to the Guarantee Credit described above.

6. How to claim

To claim, you must contact Termina in writing at support@termina.io within 30 days of the end of the 12-month period, and provide the information Termina reasonably requests to verify your claim.

You must have an active Service Agreement with Termina at the time you claim. The Guarantee Credit is applied to your account, so it cannot be provided to clients who have left.

Termina will assess your claim within 30 days of receiving it and share the savings calculation with you.

Only one claim may be made per customer.

7. Payment

Where a valid claim is made and these conditions are met, Termina will apply the Guarantee Credit ($100) to your next Termina invoice, within 30 days of accepting your claim. The Guarantee Credit is not paid in cash or by bank transfer, and requires an active Service Agreement at the time of claim.

8. General

• (a) Termina may vary or withdraw this guarantee at any time by updating these terms. Any change applies prospectively, to clients who sign up after the change only, and does not affect the guarantee already applying to existing eligible clients.
• (b) Nothing in these terms limits any rights you have under applicable consumer law (the Australian Consumer Law, or the New Zealand Consumer Guarantees Act and Fair Trading Act, as relevant).
• (c) These terms sit alongside, and are subject to, the Service Agreement.
• (d) Governing law and jurisdiction
  • (i) For Australian customers: these terms are governed by the laws of Victoria, Australia, and the courts of Victoria have exclusive jurisdiction.
  • (ii) For New Zealand customers: these terms are governed by the laws of New Zealand, and the New Zealand courts have exclusive jurisdiction.