Why has my cost gone up since I joined Termina?

A lower rate does not always mean a smaller bill. The rate is one part of the total. How much energy you used, and how many days the invoice covers, are two of the others.

The most common reasons a bill goes up:

• The invoice covers a longer period. Retailers do not always bill the same number of days each time. Check the supply dates on both invoices before you compare them, as these are different to the issue date.
• Your usage changed. Seasonal load, or a change in how the site runs, will lift the total even on a better rate.
• The read was estimated. When a retailer cannot get an actual read it estimates your usage instead, and an estimate can land higher than what you actually used. Your invoice shows the read type as Estimated or Actual.
• Retailer pricing changed. Retailers set the rates, and they review their pricing periodically. We keep reviewing offers across the retailers we work with, and switch you again when a cheaper plan is found.

The quickest way to tell the difference is cost per day. In your dashboard, open Reports and look at the usage breakdown, which shows cost per day for each billing period. If your cost per day is flat, the invoice simply covers more days.

If it still does not look right, email the invoice to support@termina.io. We will review it for accuracy, confirm you are on the best available rates, and take it up with the retailer or distributor if something needs correcting. Keep paying your invoices as normal while we review, and if an adjustment is needed we will coordinate it with the retailer on your behalf.